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The driver’s guide / 6 practical reads

Practical guides.
Clearer next steps.

Practical information to help you understand your options after a car accident.

Illustration of a woman calling for assistance beside two collision-damaged cars
Guide
8 min read

What to Do After a Car Accident in Melbourne: A Step-by-Step Guide

A practical guide for Melbourne drivers covering the immediate steps after a motor vehicle accident, from safety checks to information exchange.

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Illustration of an assessor and driver examining damage beside a car
Insurance
7 min read

Understanding Not-At-Fault Claims in Victoria

Learn how not-at-fault motor vehicle claims work in Victoria, what costs you may be able to recover, and how the process typically unfolds.

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Illustration of a woman receiving replacement car keys beside a silver SUV
Guide
6 min read

Replacement Vehicle Options When Your Car Is Being Repaired

An honest explanation of replacement vehicle options for not-at-fault drivers, including rental, credit hire, and what to consider.

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Illustration of an assessor and driver examining damage beside a car
Tips
5 min read

How to Gather Evidence After a Car Accident

Practical tips for collecting evidence at an accident scene that will support your not-at-fault claim.

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A woman wearing a headset while working at a laptop
Insurance
6 min read

What to Do If the Other Driver Is Uninsured

Guidance for not-at-fault drivers when the at-fault party doesnt have insurance cover.

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Two women reviewing documents and folders together at a desk
Insurance
5 min read

Understanding Excess and No-Claim Bonuses for Not-At-Fault Accidents

How your excess and no-claim bonus work when youre not at fault, and when you might get them back.

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