Terms of Use

Last updated: January 2024

1. Acceptance of Terms

By accessing or using the OneCallClaims website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Our Services

OneCallClaims provides claim management services for not-at-fault drivers in Victoria. Our services include:

  • Claim lodgement and management
  • Communication with at-fault insurers
  • Coordination of vehicle repairs
  • Arrangement of replacement vehicles
  • Towing coordination

Our services are subject to eligibility assessment. We do not guarantee acceptance of all claims.

3. Not Legal or Insurance Advice

OneCallClaims does not provide legal advice, financial advice, or insurance advice. We are not:

  • A law firm or legal practice
  • An insurance company or broker
  • A financial adviser

If you need legal, financial, or insurance advice, you should consult an appropriately qualified professional.

4. Your Obligations

When using our services, you agree to:

  • Provide accurate and complete information
  • Cooperate with reasonable requests for information
  • Respond to communications in a timely manner
  • Not misrepresent your circumstances
  • Read and understand documents before signing
  • Notify us of any changes to your circumstances

5. No Guarantee of Outcome

While we work to achieve the best possible outcome for our clients, we cannot guarantee:

  • That liability will be accepted by the at-fault party
  • That all costs will be recovered
  • Specific timeframes for resolution
  • That disputes will be resolved in your favour

Please read our Fee & Risk Disclosure for full details.

6. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of OneCallClaims or our licensors and is protected by Australian and international copyright laws.

You may view and print content for personal, non-commercial use only. You may not reproduce, distribute, or create derivative works without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, OneCallClaims excludes all liability for any loss or damage arising from your use of our website or services, including but not limited to:

  • Loss of revenue or profits
  • Loss of data
  • Indirect or consequential losses

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms of Use from time to time. We will post the updated terms on this page with a new date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

10. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Contact

If you have questions about these Terms of Use, please contact us.